Gorgias

Ecommerce customer support

Centralizing and automating responses to customer inquiries across channels like email, chat, SMS, and voice.

Sales conversion

Using proactive chat campaigns and AI-driven recommendations to convert browsing shoppers into customers.

Order management

Editing Shopify orders and accessing real-time product information directly within the support interface.

Marketing campaigns

Running personalized promotional campaigns, such as distributing discount codes through chat interactions.

Customer self-service

Automating a significant portion of common inquiries to allow customers to resolve issues independently.

Brand growth scaling

Managing customer experience efficiently for brands scaling from their first order to hundreds of millions in sales.

Conversational AI Agent

An AI that handles brand-aligned conversations, resolves support inquiries, and provides tailored product recommendations to increase conversions.

Unified Support Suite

Brings all support channels (helpdesk, live chat, voice, SMS) into one platform to consolidate customer interactions.

Shopify-native operations

Edit Shopify orders and access real-time store data without leaving the Gorgias interface.

Proactive chat campaigns

Launch automated chat interactions that engage shoppers in real-time to reduce bounce rates and increase conversions.

Marketing Suite

A toolset for delivering scalable, personalized shopping assistance and interactive campaigns.

Ecommerce integrations

Connects with over 100 ecommerce tools and channels to centralize data and customer conversations.

Automation engine

Automates up to 60% of routine customer inquiries to improve support efficiency and reduce operational costs.

Performance analytics

Tracks metrics like inquiry resolution rates and conversion lift from AI interactions.