LiveChat

What is LiveChat?

LiveChat is an AI-powered live chat software for businesses. It enables real-time website support to enhance customer satisfaction and drive sales. The software is designed to be quick to set up and easy for teams to use, serving as a go-to communication channel for customers. Companies use it to engage visitors, automate service, and streamline customer interactions directly on their websites.

Application scenarios

* E-commerce sales: Engage interested website visitors, recommend products, and guide them to complete purchases.
* Customer support: Handle all customer messages in one app to deliver efficient, premium support.
* Service automation: Use AI chatbots to automatically handle repetitive inquiries and common questions.
* Real-time consultation: Offer quick online consultations to help potential customers make confident buying decisions.
* Appointment scheduling: Allow customers to instantly book services, such as property showings, via chat.
* Team productivity enhancement: Boost agent performance with AI assistance inside the chat application.

Main features

* Live chat engagement: Start conversations with website visitors using pre-set messages.
* Sales tools: Recommend products and guide customers through the purchasing process to increase order value.
* Unified communication hub: Handle all customer messages within the live chat application.
* Customer info access: Agents have instant access to customer information to deliver personalized service.
* AI customer service chatbots: Automate responses to repetitive tasks and common questions.
* Copilot for agents: An in-app AI assistant that helps agents navigate the software and provides real-time business insights.
* Text enhancement: AI-powered tools to improve agent responses.
* Tag suggestions: Automatically suggests tags for organizing chats.
* Chat summary: Generates summaries of conversations.
* Integration ecosystem: Connect with over 200 other business tools to support growth.

Target users

This software is built for businesses focused on online sales and customer service. Primary users include e-commerce teams, B2B support agents, and sales representatives. It is also valuable for customer service managers seeking to automate workflows and for companies like retail brands or service-based businesses that require instant customer interaction on their websites.

How to use LiveChat?

You can start by signing up for a free trial on the LiveChat website, with no credit card required. After signing up, you can preview the chat widget on your own homepage with one click. The setup is described as quick, allowing your team to begin handling chats, using AI features like Copilot, and automating conversations with chatbots directly through the web application.

Pricing and free trial

LiveChat offers a free 14-day trial with no credit card required to start. The website text does not detail specific paid pricing plans.

Effect review

The platform cites significant performance metrics from its user base, including a 25% increase in average order value and a 30% boost in customer conversion after implementation. Testimonials from companies like Sephora and Luxury Estates International highlight tangible business outcomes, such as a significant uptick in sales and the ability to provide instant booking for time-sensitive clients. The combination of direct sales tools, AI automation for efficiency, and a vast integration library suggests a tool designed to deliver measurable improvements in both revenue and service quality for teams that adopt it.